Privacy Policy for Spire & Scroll Learning
Spire & Scroll Learning is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilise our services, or engage with our online platform. We operate in the fields of education and tourism, offering academic programme development, international student recruitment, cultural immersion programs, educational tour packages, language training, curriculum design for tourism sectors, professional development for educators, bespoke travel itineraries, and heritage site visits with guided learning. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We collect various types of information from and about users of our site and services, including:
- Personal Data: This includes information that can be used to identify you directly or indirectly, such as your name, email address, postal address (e.g., for programme materials or tour documents), phone number, date of birth, educational background, payment information, and passport details (for international travel or visa support). This data is typically provided by you when you inquire about our services, register for a program, book a tour, or communicate with us.
- Demographic Information: Such as age, gender, nationality, and language preferences (including Irish language learning interest) relevant to our services.
- Educational and Travel Preferences: Details about your academic interests, desired educational programs, travel preferences, dietary restrictions (for tour packages), and any specific accessibility needs.
- Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This data helps us understand user behaviour and improve our site.
- Communication Data: Records of your correspondence with us, including emails, online chat interactions, and phone calls.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To deliver our academic programmes, process international student recruitment applications, arrange cultural immersion programs, manage educational tour packages, provide language training (including Irish), facilitate curriculum design, and deliver professional development for educators. This includes processing bookings, payments, and providing necessary travel documentation.
- Personalisation: To tailor bespoke travel itineraries and heritage site visits with guided learning experiences to your specific interests and needs.
- Communication: To respond to your inquiries, provide support, send important updates about your chosen services, and deliver relevant information about our offerings.
- Improvement of Services: To understand how users interact with our online platform and services, allowing us to improve functionality, content, and user experience.
- Marketing: With your consent, to send you promotional materials, newsletters, and information about new programs, tours, or services that may be of interest to you. You can opt out of these communications at any time.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We may disclose your information to third parties in certain circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business and delivering our services, such as payment processors, travel agencies, accommodation providers, educational institutions, guides for heritage site visits, and IT service providers. These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent for specific purposes not otherwise covered by this policy.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at the address provided below. We will respond to your request within one month.
Cookies
Our site uses cookies to enhance your experience. Cookies are small data files placed on your device. We use them to remember your preferences, analyse site traffic, and for other operational purposes. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us by post at:
Spire & Scroll Learning
2847 Grand Canal Quay
Floor 3
Dublin, County Dublin, D02 X267
Ireland